Return, Refund & Cancellation

Return, Refund & Cancellation

Our goal is to always make sure our customers are satisfied with our products, in any unfortunate event kindly reach us through our VIBER at 09175000864/09178573836 or Facebook Messenger/Instagram (J.cuppacakes)

We will be notifying you once we have received and inspected your returned product if it is approved or not. 

If approved, we will need to request for your bank details and we will be issuing your refund which will take around 7 working days. Please do take note that credit card payments might take longer than usual. 

In special cases like (wrong item, flavor, size, incomplete, etc.) kindly reach out to us and we will make sure to handle it. 

Please take note that we do not accept cancellations in cases like flavor or texture of our product did not meet your expectations.